I bought two different Bluetooth controllers from them. The first one had a known issue with the shoulder buttons. Like an idiot, I bought a second one. Same problem. SteelSeries support told me it was a known issue and they wouldn’t do shit.
It stopped working so I sent it in for RMA. They emailed me back saying they didn’t have any more in stock to replace it with, so they gave me a gift card instead.
For 60 bucks.
They didn’t have any products for that little at the time, except that controller. Which was out of stock.
And guess what, the gift card expired, WITHIN A MONTH.
It was literally impossibly to spend on anything without using even more money to buy some other steelseries product I didn’t want or need, and I couldn’t just keep it and wait until the next time I needed something, either.
I tried to explain this to support, I got completely ignored.
I have made it a point to tell this story every chance I get, and to never buy ANYTHING from them, ever again.
Steelseries customer support consists of rigid adherence to anti-consumer policies and malicious glee when doing so does absolutely nothing to solve a problem.
I bought two different Bluetooth controllers from them. The first one had a known issue with the shoulder buttons. Like an idiot, I bought a second one. Same problem. SteelSeries support told me it was a known issue and they wouldn’t do shit.
I refuse to support SteelSeries.
They literally stole mine.
It stopped working so I sent it in for RMA. They emailed me back saying they didn’t have any more in stock to replace it with, so they gave me a gift card instead.
For 60 bucks.
They didn’t have any products for that little at the time, except that controller. Which was out of stock.
And guess what, the gift card expired, WITHIN A MONTH.
It was literally impossibly to spend on anything without using even more money to buy some other steelseries product I didn’t want or need, and I couldn’t just keep it and wait until the next time I needed something, either.
I tried to explain this to support, I got completely ignored.
I have made it a point to tell this story every chance I get, and to never buy ANYTHING from them, ever again.
The fuck, how is that legal?
I mean…what?
Steelseries customer support consists of rigid adherence to anti-consumer policies and malicious glee when doing so does absolutely nothing to solve a problem.
I live in the US. I don’t really get any protections.