I don’t get it. If you’re an immigrant who’s already made it to the EU, why would you want to go to England in the first place?
As a Brit, that’s better.
Jokes aside, here’s a couple of reasons I can think off the top of my head.
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English is really common for people to speak as a second language. More likely to be drawn to a country where they have some chance of being able to communicate.
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they may have friends or family already here (maybe who’ve chosen the UK due to point 1). People are far more likely to go somewhere where they already know people.
Sounds to me like someone so the passport office was just being an idiot and when their supervisor looked into it it was resolved.