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Joined 1 year ago
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Cake day: August 9th, 2023

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  • No? The “root of the problem” is that the cloud service the files were stored in, was deauthed. At that point, I would absolutely expect all files to be deleted.

    You can argue that M$ shouldn’t have pushed for that by default, but the problem as described is “user stored their important files in one drive, they gave away their password, password was changed, new password was unknown, one drive removed all local copies of files stored in it, microsoft couldn’t verify who they were when they called.”

    Had this been the other way around, where the scammer got file access and the original user reset their password, you’d expect the scammer to have the local copies deleted… would you not?



  • I get the hate, but what is Microsoft to do in those situations? They have two users claiming to own the account, each with assumably the same level of proof (virtually none) and no backup recovery set. So what, they just believe the first person to call in and say “I was hacked can I have a new password”?

    Unless something that links to the owner in a verifiable way exists on the account, which isn’t available to someone logged in (credit card number used for purchase for instance), I don’t really see a way around this.

    The same thing happens with game accounts all the time. Two people with the same level of proof claim they own an account? Unfortunately the account gets marked as irreversibly compromised and permanently banned.