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Good on them for acknowledging what was a pretty terrible response to player complaints. It’s one thing to be firm in your balancing decisions, but it’s another thing to demean your players over it.
That said, the responses from a lot of the players were also really over-the-top to begin with. Hopefully Arrowhead is able to remedy this combativeness between the studio and the community. A live service game really only does well when the developers are on the same wavelength as their players.
As somebody in both communities, these people are outliers, by far. I’d say 95% of the randoms I play with in either game are decent folk who aren’t trying to ruin other people’s fun. Even if the random player is way too underleveled for the mission and picked 4 support weapon strategems not knowing what they are and keeps getting stuck in respawn loops, everybody has been friendly and helpful, because that’s the democratic way. Anybody who tries to make the lives of their fellow players miserable is a dirty traitor and will be court-martialed.