I bought a domain from them about 3 months ago (luckily for one year). I decided to choose them because there were good references regarding privacy. So I started to point my self-hosted services (with proper certications and stuff) which were solely used by myself and my family, to the domain and subdomains. So far, so good.

Suddenly, my domains stopped working. I went to the admin dashboard and tried to click on “Manage,” but the button wasn’t working. I checked the button code, and it was labeled as “disabled.” So I contacted support, and I won’t provide much more explanation; I will just paste their response.

Domains not working

open - created 15 hours ago

Whats going on with my domain and its subdomains ? i cant even access to manage them anymore, why?

Replies:

[Reply #1] from Njalla - 13 hours ago

Your account is suspended.

[Reply #2] from you - 8 hours ago

May i have a reason ? What kind of answer is that? If i cant use the service i want my money back

[Reply #3] from Njalla - an hour ago

We don’t refund services, and your domain has been suspended for violating our terms of service, for among other things, being flagged as malicious by various browsers.

[Reply #4] from you - now

What terms did I violate and how? Do you have evidence? You are not even providing a notification, nor a reason, nor any evidence. And you just go ahead and suspend my domain??? What kind of service are you providing? Are you self-hosting the servers? For the record, I was just self-hosting my own services and was doing nothing wrong. I don’t even understand why this is happening. And if you can’t give me a clear reason, I will go ahead and spread everywhere what you did, including the fact that you are not even refunding me.

Edit: adding their “profesional” response. I assumed they just stole my money and my domain. I’m not able to even enter to manage my domain. They just disabled the button … wtf

[Reply #5] from Njalla - 3 hours ago

Why was your domain flagged by security vendors as malicious?